Did I say too much?

14 07 2010

Social media applications are making efforts to help reign people in from sharing too much with the wrong audience, but it’s still not easy.

Recently, a slide deck from a gentleman by the name of Paul Adam of Google has made its way online entitled “The Real Life Social Network”. Although it tips the scales at over two hundred slides, it is well worth your time as Adam’s outlines user’s online behavior in participating in social networks. The key theme in the deck is that those of us who are active participants in the social media landscape have various types of relationships that we engage in online via tools such as Facebook, Twitter, etc. and quite often there is too much noise generated from ourselves at these overlapping audiences. When you post an update to Facebook for example, you may intend you message to be relevant to a subset of your Friends, however, all of your Friends see the update.

The emergence of this presentation is further fueling speculation that Google is going to make another foray into the social media space. Google already has Orkut, an online community similar to Facebook, but with no where near the foothold. One would hazard to guess that this may be the place that Google would implement these social best practices.

As for Facebook, there is the ability to manage your Privacy Settings and customize your posts to specific groups of Friends via Lists. MakeUseOf.com has a good article regarding this, however the vast array of options and settings is in my opinion too complex for your average Facebook user.

Segmenting your audiences for messaging has been a feature that has been around in some fashion for a while now in other tools such as Twitter and is gaining momentum with other applications. Just this morning, Brizzly announced Brizzly Picnics, where one can develop groups of contacts and share posts, content such as photos and video as well as chat solely within the group. With Twitter, one can connect their Twitter account to other social media applications such as Facebook and LinkedIn and have a Tweet appear on those platforms by adding an application specific hashtag (#fb for Facebook, #in for LinkedIn).

Personally, I dabble in many different social platforms. Using a social media aggregation tool such as Digbsy is an easy way for me to maintain multiple accounts across various platforms. I find it easier to maintain multiple Facebook accounts, personal and professional, via a third party application rather than regularly segmenting posts and lists within Facebook. However, if you tend to gravitate towards a single social application rather than another, I’d highly recommend that you familiarize yourself with how to maximize your Privacy and audience settings within that tool.





How Important is Social Media to your business?

20 04 2010

In my “day job” I work for a marketing technology software company. I happened to have an interesting hallway conversation with a co-worker today. We got to discussing the state of our company blog and some topical conversations on there regarding email readability on smartphones. Using web analytics, we’re able to discern that about 10% of our email recipients view our emails on smartphones. This begged the question from my co-worker, “Do we, or anyone else for that matter, need to really concern ourselves with what could be additional expenses and ‘hassles’ of accommodating that 10%? And what about social media? Is it really worth time and effort? Should it be a shared responsibility across a group or do you need a full-time headcount to manage it?”

My answer(s): yes, yes, yes and yes!

Social media as a whole, whether it be blogs, Twitter, Facebook, is a new means of being able to manage your company’s brand and communicate your customer base. If you don’t take the lead in managing your company’s persona in this wild frontier, someone else could. Is that what you really want? I call this a wild frontier because the social media realm is still very nascent. There are literally new applications springing up everyday and then offshoots from some of the more popular ones. (Check out this comprehensive graphic of the ‘Social Media’ spectrum) Even the omnipresent Google has just recently entered the fray relatively recently with Google Buzz.

Back to our discussion, that 10% segment represent early adopters. Here is a group of people using smartphones to view their email and actually interact with the offers within. Typically these early adopters are also embracing other new technologies and means of communication such as social media. Facebook shares that “there are more than 100 million active users currently accessing Facebook through their mobile devices.” If you’re including these people in your target audience of recipients, chances are that they will Tweet and blog, for better or worse, about how their experience was in dealing with your company. As early adopters, this segment too is likely to have their own sphere of followers. Another statistic from Facebook reveals that the average Facebook user has 130 friends. If a vocal member of your email campaign couldn’t read the email you just sent them because they’re on an iPhone, you’ve got a potential base of 130 people who they’ll trash you in front of. Then think of those folks and their 130 friends each, and so on and so on!

As to whether your company should share the responsibility or make it a dedicated role, I’d argue that both are needed. With the current state of the global economy, everyone’s resources are strapped. However, being active in the realm of social media doesn’t need to be burdensome. And, when it is a shared responsibility, the task of maintaining a presence and managing it, can lighten the load for all involved. This has to become part of your corporate culture though. I have witnessed firsthand people being made to blog as well as opening up the opportunity to blog. It makes all the difference in the world. Those who are truly interested in it will gravitate to it and be more prolific with it. That “voice” will come through. Having a larger group of your employees/co-workers participate can also open up new opportunities for engagement and interactions. It also breeds a sense of shared ownership in the overall success of the endeavor.

There are also a myriad of applications available to help share common accounts. If you have a Facebook Fan Page, you can have multiple administrators manage an account via their own Facebook account. For Twitter, multiple users within an organization can use applications such as Digsby or Hootsuite to Tweet to a single account.

Additionally, it’s always great to have a dedicated owner of your organization’s social media efforts. This person would be the “go to” person for overseeing the effort as well as ensuring that questions and comments are answered in a timely fashion. They’d also be the resource to monitor what’s working and what’s not. After all, with the depth and complexity of the current social media landscape, no one can be everything… and with the nuances of various tools, you don’t have to be everywhere. Some platforms such as Twitter and Facebook are now regarded as “must haves” for some companies, but you need to find what is right for your situation. Some companies thrive solely on Twitter. Others are more successful with video blogging, and thus, YouTube and Vimeo are the way to go. Perhaps a more interactive community is right for your organization and a Ning site is what is more appropriate. Having a dedicated resource take the helm and help you navigate the choices is important to the success of your efforts.

So, don’t dismiss the potential that lives in social media. It is a means of directly shaping your brand and communicating with customers and prospects. But, as with any new effort, don’t think you need to be everything to everyone. Choose the path that is the right one for you.





The Power of Twitter, Great and Small

8 04 2010

While I’m knee deep in my Twitter love fest, here are few anecdotes on what I feel exemplifies “The Power of Twitter” as a medium for not only disseminating information and promotion for companies but also for personal brands:

  • Back in February, Kevin Smith (aka Silent Bob) blew up the Twittersphere with his blow by blow account on his mistreatment by multiple handlers at Southwest Airlines. He went into more detail on the circumstances on his blog, but directly after being asked to leave a flight due to an alleged safety concern with his ability to fit into a center seat, Mr. Smith took directly to Twitter to voice his outrage. This in turn ignited the ire of his thousands of followers and sent Southwest scrambling to quell the media storm that ensued.
  • Just this week, Jim Carrey announced via Twitter that he and his girlfriend of five years, Jenny McCarthy parted ways. While on it’s face it seems like a simple thing, to me it was an interesting testament to a celebrity being able to control the spin on what could otherwise be the impetus for a tabloid frenzy.

I can only imagine that then next big brouhaha via Twitter is smoldering right now. Of course, then there’s Facebook and all the success and pitfalls there, (I’m look at you Nestlé) but that’s for another blog post.





What’s your (social media) type?

8 04 2010

As an avid fan of all things nerdy, I have high aspirations of tackling as many forms of new media as I can. It’s a lofty goal, albeit not a very practical one. One of the things that I would like to do more of is write… hence the blog here. I am however an avid reader of various blogs and informational websites. And, I have to admit, I’m smitten with Twitter. It took me a little while to adopt it, but now I’d have to say that it’s one of my favorite forms of social media. Using Digsby on my PC and Twitter Berry for my Blackberry, I’m able to keep up with my menagerie of people that I follow.

From time to time, I even follow people for short amounts of time on a specific topic and then un-follow them when whatever it is that I was interested in learning about has culminated. For example, a few months back when there was the anticipated tsunami that was to hit Hawaii, I followed two Hawaiian residents who were Tweeting regularly from there homes in the islands. Their updates through the (thank goodness) non-event were much more informative and descriptive than any of the major news outlets that were broadcasting on television. So, there’s my plug for Twitter.

Although I have these ambitions of being the Über Media Man, I know it’s not practical, and I’m okay with that. Using Digsby, I am able to monitor quite a bit of media from a single application: five Twitter accounts, two Facebook accounts, one LinkedIn account and three email accounts. In my various interactions with both folks who are equally or more nerdy than myself as well as those less so,  I believe that with the variety of applications out there that there is truly the “right” social media tool for just about everyone.

A few of my friends are just prolific with Tumblr. They mix just the right amount of text with some great imagery. I’ve also got some folks that I work with that are just incredible at blogging. Not only can they produce content on a regular basis, it’s thoughtful content. Ironically, one of these bloggers told me just a couple of weeks ago that he just can’t wrap his head around Twitter yet. His admission rather surprised me. To me Twitter is a natural extension for bloggers… another gadget in their utility belt to help spread their message. But, to my point of this post, vive la différence!

To learn more about how some people have segmented different types of social media users, check out the book (and website) Groundswell by Charlene Li and Josh Bernoff. It’s primarily targeted for businesses, but its a great read for the individual social media maven too.

So, what’s your social media type?





Ranting Again: Losing innocence at the speed of media

30 03 2010

There are always “ bad things” that we want to protect our kids from, but there’ve been a spate of occurrences from different avenues that have gotten me a bit more flustered than usual. Over the past few days I had some odd media observations that just got me going. There seems to be a juggernaut of media that is plowing down collective innocence of our kids. (I know I’m not the first to feel this and likely not to be the last.)

Just this past weekend, Nickelodeon aired the 2010 Kid’s Choice Awards. Going back a number of years ago, I recall watching most of this show with my kids and considering it pretty benign. The humor was at the level of assorted kid-related celebrities getting “slimed” as is Nickelodeon’s long time running gag. Over the years though, I suppose as the event became more popular and as Nickelodeon’s audience aged, the show began taking some dramatic twists. I think it reached a new low in particular with last year’s event where Miley Cyrus performed a song half spinning around a pole in short-shorts. I caught a glimpse from this year, and saw a scantily clad Katy Perry get slimed followed by the cameras spanning the audience to see Snoop Dogg of all people. Am I trying to knock down Katy Perry and Snoop Dogg? No, but I also don’t think that they’re appropriate celebrities to be presenting to kids.

My media disgust continued when I saw a new “viral” video which recently hit the web where a group of schoolchildren perform a version of the Al Pacino film Scarface with references to cocaine et al. (BTW, I think its utter garbage and while I am ranting about it, I won’t link to it.) It’s obviously contrived and I don’t buy for a minute that this was an actual school play. In various social media outlets it’s getting a mixture of glorification and vilification. This piece troubles me on a number of fronts:

  • It’s getting a fair share of people who find it amusing.
  • Who are the parents of these young children who let their kids participate in this mess?
  • Who would develop this piece thinking it was entertaining?

What’s my point? Mostly venting on my part, but I feel as if there’s a growing multi-media assault on our children’s innocence. I’m sure that the sentiment isn’t unique to my fellow parent’s and my generation, but it seems that the confluence of media sources (music, television, online, mobile) is blitzing kids at a faster rate than ever before. When did grown-ups begin to think it was cool or hip to try to get children to understand cultural nuances that are geared for adults and can only perhaps be comprehended (appreciated?) as adults? For instance, Shrek. Love the film Shrek. It was a film that had various references in the dialog that were intentionally aimed at Mom and Dad. As Shrek 2 and 3 came out though, it seems like the movies weren’t written anymore for children, but for the adults who were in the audience. The kids still seemed to enjoy them, but the humor was getting beyond what I’d want my younger kids to perhaps be able to process. The worst part is that it’s become the “norm” now for a lot of children’s entertainment. Now, they’re expected to get the jokes.

Now, take all that stuff that you want to make sure you limit your kid’s from being thrust into. Add in the fact that your child may have a cell phone and use the computer for schoolwork or go online to some sites for fun even. Does your child have na email address? Facebook account? Go ahead, go get yourself some Advil now. Deep breaths. Deep breaths. Media is evolving and parents need to be on top of it to help educate their children as well as to ensure that the blitzkrieg doesn’t run them over.

More than ever I feel that we have to be cognoscente of what our children are exposed to. I don’t ever mean to smother my children and not let them be aware of the world, but I’d like them to be able to spend as much of their childhood being kids and not thrust into the adult world too soon either. Let the kids be kids a while longer.





quick tip: block a site from being browsed

24 03 2010

Here’s a quick tip on how to block a website from being viewed on your PC. So I blogged a while back with some tips on safe web browsing for kids. Well, wouldn’t you know it, I had a situation recently where I let one of my kids use Google on an “open” machine sans safeguards. They did an innocent search on “modeling” and Whoa Nelly! That led to some uncomfortable talks. Good that we talked an explained, not just the talks we were ready to have yet. But I digress…

So, if your little ones, or not so little ones, come across a questionable website, a sure-fire way to block it altogether is to amend the ‘hosts’ file. You can find it here ‘C:\WINDOWS\system32\drivers\etc’. Right mouse click this file and you’ll be asked to choose an application to open it with. Choose Notepad. Once open, simply add the offending site to the list below like this: “127.0.0.1 www.abc123.com“.

127.0.0.1 is the localhost address for your PC. If your child tries to access the offending site after amending the hosts file, it’ll never reach it as it is just looping back to the PC itself.





Considerations for a multilingual website – a brief update

24 03 2010

So, I’ve been busy. Good and bad: Good because I’m gainfully employed in these tough times; bad because I haven’t blogged in… YIKES… close to five months! Well this particular post could have fit into a Tweet most likely.

In my last post, I listed some suggestions regarding multilingual website management. Well, I have a new task at hand regarding our local websites that I am about dive into. I will most definitely update this thread of posts on how this works out. I’ve been tasked by our VP of Marketing for EMEA (Europe, Middle East, Africa) to put in place a mechanism that will recognize when a user comes to the US English homepage of our website but is browsing from a location where we have a localized website that would be relevant to them. The idea is to present the visitor with an interstitial window that will explain to them in their language that they may want to visit the local language version for a better user experience and perhaps information that is most relevant to them regarding regional events, contact information, etc. The user would have the ability to save the preference of always being directed to their “local” site on subsequent visits, or simply choose “no thanks”. (okay, at this point, maybe I couldn’t have done this in a Tweet ;) ).

So, this is my most recent “international” task. In my research thus far, I’ve come across some various methods of doing this. A lot of the solutions I found are built around Apache environments of for folks using Drupal. I however am using an enterprise content management system on IIS. I have some ideas on how to implement it, but the proof will be in the pudding.

In the mean time, I thought I’d pass this along this tip as well: Google Webmaster Tools. If you don’t have an account and yet and you have anything to do with managing a website, drop what you’re doing and familiarize yourself with it. The reason that I am mentioning it here is because via your account, you can tell Google that you have content on your website, in say France for example, that is more relevant to viewers in France. So, let’s say that your company develops widgets and has a section all localized in French. You can tell Google that www.yourcompany.com/fr/widgets is more relevant to viewers in Paris than www.yourcompany.com/en/widgets. Pretty neat stuff.

I’ll update again once I’ve successfully implemented this.





Considerations for a multilingual website

7 11 2009

flagsFor more than five years now I’ve been managing numerous websites for a global software company. When I first started I inherited a site that offered content in French, Thai and UK English. These local language sections offered probably about 10% of the US English content. When it came time for a site redesign we made a concerted effort to expand the footprint of the international sites and further expand the number of languages to reflect our global reach.

In undertaking this effort I’ve learned some lessons that you might want to consider if you’re undertaking a new project or even considering a redesign:

  • It’s invaluable to have a resource within the country that you are creating a variant for. While there are translation services and tools online to assist you, having a live person in region will make a huge difference.
  • One example of working with someone who is a native language speaker in the respective country you are developing for is that there are many nuances from language to language that you might otherwise overlook. Elements that may seem simple such as translating common navigation elements from English do not have a direct literal translation. An example of this would be the navigation element for “Home”.
  • If you’re going to undertake providing translated content, be earnest at trying to ensure as much as possible is translated from the primary source itself. Don’t overlook navigation, contact forms, etc.
  • Once it is built, don’t neglect it. Ensure that the content on you’re local language sites are as current as your English site.
  • For your own sake, integrate as much as you can using Cascading Style Sheets rather than static graphics. This way, you’re allowing for ease in translating elements on your site where you could rely on local mangers rather than a graphics person or having to amass a large repository of images. This will also save time when there are edits… and there are always edits ;)
  • Ensure that elements such as headlines allow for longer lengths in languages other than English. The amount of characters in a US English headline can grow by as much as 25% or more in languages such as German.
  • On your US English website, design a means for people to easily locate the local language version of the website. Put a callout item atop your page such as a series of flag icons, a globe, etc. where visitors can intuitively find an avenue to their respective language. Most of your traffic will likely come to your primary homepage. From here it’s up to you to direct them to most appropriate content.
  • Are you displaying dates on your site for News, Events or Press Releases? Date formats vary globally. For instance, 3/10/09 may be March 10, 2009 in the US, while in the UK it is October 3, 2009.

There are other considerations to take on as well such as using country code top-level domains (CcTLD) for your web presence as well as ensuring your site is maximized for organic search using localized terms. Those can be topics for future posts as each branch off into much deeper directions respectively.

One other aspect of multilingual site management that I am in the midst of right now is developing a global strategy for using social media to enhance our company’s brand and increase traffic to the local language sites. Once I have some good points from this topic I’ll share those here as well.





Epic Disappointment

6 11 2009

EpicMickeySigh. I tend to be a bit of an idealist. There are some things that I wish to be above reproach and to keep pristine. That’s why when I read a recent article in The New York Times regarding the announcement of a new Disney video game, Epic Mickey, I cringed a little. I read the article a few times and did some searches online which led to some more articles on the game which is set to release next year.

[ By the way, I’m rather surprising myself as I write this. I don’t want to give the impression that every other post here is going to be about Disney. I think it’s coincidental thus far… honestly. ]

In the game Epic Mickey, gamers have an opportunity to play Mickey in the more traditional “good guy” role or in a manner which is darker. Apparently, if you opt for the darker, the visual representation of Mickey becomes more “rat like”. Additionally, Disney has released concept art of the game which includes glimpses of this world in which Mickey’s adventure takes place. The images also include some of Mickey’s foes. To me, they are rather disturbing: think “steampunk” meets the mutated toys from the evil neighbor Sid in Toy Story.

I really did grow up on Disney. I had the opportunity to visit Walt Disney World as a child and again many times as an adult. I was very much enamored with the Disney brand and it’s been a wonderful source of entertainment for my children as well. There are some things that I wish wouldn’t get tinkered with.

The Times article refers to this move as essentially a calculated risk akin to “New Coke”. Personally, I think it’s a bit more of a gamble. Mickey Mouse is an icon of the entire Disney enterprise, not just a variant flavor. I think that I’ve been exposed to more “Mickey” than my children have, but their exposure to the character stems from the wholesome portrayal in the Playhouse Disney version. This version is much more in line with what I’ve been familiar with through the years. But now, in hopes of reaching a new audience, or in trying to reach an older teen audience, Disney is experimenting with this version.

I for one am disheartened by this. While I wish Mr. Iger all the continued success, I hope that this is not the inception of further erosion to the core brand.





Kids Surfing the Web: Some shared thoughts

2 11 2009

keyboardThe Internet is a crazy place and as a parent it can be a daunting thing to ensure your kids aren’t going to come across the wrong thing online. My wife and I limit our children’s time online, but at the same time, we want them to be comfortable using a computer and the Web as tools to aid them in their schoolwork as well as for fun. What I’d recommend to parents who are just venturing into this territory is to approach this much like you’d approach other situations with your children: do some research; talk with your friends; explore on your own.

Homework for Parents

What are your kids interested in? Chances are, whatever they are interested in offline, they’ll be interested in online. You can help steer their online experience by going online yourself first and do a bit of Googling. Have a daughter who is a fan of American Girl? Check out their site. Have a son who loves Legos? Go to their online game site. Visit sites of brands that you’re already familiar with and that you have a comfort level with. From here, you can venture out and explore. Make bookmarks of sites for your kids and offer them a variety of sites to choose from during their session online.

Supervision without Suffocation

By giving your kids a set of sites to choose from, you’re giving them a sense of empowerment that they are making their own choices (they are of course, but within a controlled environment). This allows you to offer a certain level of supervision without suffocating them. Hand in hand with this is where in your home your PC is physically located. I highly recommend that you have your childs online session be in an area where you are… a communal area, not off in their room behind a closed door. That way, you’re there as a resource to answer questions and you’re there to ensure they’re where they ought to be.

General Parameters that we follow and some nuggets of info

  • You don’t go online without asking. The PC is password protected anyhow :)

    There are also many ways to protect your child’s online viewing habits with software applications such as NetNanny. You need to research and figure what best suits your situation.

  • We ask what it is they’re interested in doing. “Dunno” or “Just going on Google” doesn’t cut it.

    Did you know that you can set up Safe Search Filtering on Google? With this, you can have another layer of protection to ensure that your kids don’t stumble across something inappropriate when doing something as benign as a search.

  • Time limits. Nobody spends all day on the PC (except for Daddy :( )

    My wife bought an egg timer to put near the PC. When the kids get feisty and all want time online, this is a sure fire way to make it even-stevens.

  • If you want to look at something new, we do it together first.

    One of my six year old’s favorite things to do online is to sit on my lap and watch “funny cat” videos on YouTube. Call up clips of “America’s Funniest Home Videos” at will!

Sites that kids can visit autonomously

Here’s a brief list of some websites that we feel comfortable with our own children visiting:

  • Disney

    http://disney.go.com

    There’s so much here for all different ages and interests. Games, replays of current shows, music videos… even old episodes of The Muppet Show. So much to do in the “Disney Universe”.

  • Club Penguin

    http://www.clubpenguin.com

    A web property owned by Disney. This is an online virtual world similar in some regards to Webkinz. Kids can create a penguin avatar and interact with other kids in various areas of the penguin world. Become a “Secret Agent” and get sent on missions where you must solve riddles and decipher codes as you search the penguin world for clues. Best of all, this is what you can do with a free account! You can pay for a subscription as well that unlocks even more.

  • Webkinz

    http://www.webkinz.com

    In my opinion, a brilliant online/offline creation. Webkiz are small stuffed animals that you “adopt” from retail stores. Every Webkinz has a tag with a unique code. Visit the website and enter the code to learn more about your adopted animal and enter the virtual world of Webkinz. Here, you can create a home for your pet. You earn virtual money by playing games, doing “work” or by performing other tasks online in the portal. With your virtual money, you can buy clothes for your Webkinz avatar, furnish it’s house and even add on rooms. You must also feed your pet, spend time playing with it and bring it for check-ups to the Webkinz Vet.

  • Barbie

    http://barbie.everythinggirl.com

    Although a little heavy on the ads IMHO, Barbie is still a fun site for girls. There are many games that center around creating outfits for the various incarnations of Barbie, makeovers and so forth. There are also virtual babysitting games and puzzles as well.

  • PBS Kids

    http://pbskids.org

    A trusted source of content for children, the PBS Kids site offers a number of games and activities geared for younger kids. With titles such as Sesame Street, Clifford and The Electric Company to newer shows such as Caillou and Between the Lions. there are oodles of things to keep you and your children busy.

  • Lego

    http://play.lego.com/en-us/default.aspx

    Whoever initially married the concept of Legos & Star Wars deserves a Nobel Prize. Beyond that though, please play Junkbot. It’s a cute game that reminds me of something that would have been perfect on my Atari 2600. Catchy music too!

  • Nick Jr.

    http://www.nickjr.com

    I’m not a huge fan of Nickelodeon due to some of the content they produce for older children, but Nick Jr. is still pretty good. A “must” play is the Schmancy Schmashup Game. This blew my mind the first time I saw my daughter play it.

While the list above is heavy on commercial ties, there’s a lot of educational material married into the games and activities. I’ve pointed these sites out in particular because I feel that they’ve done a good job at entertaining kids while challenging them constructively. I could literally go on and on with a list of sites, but here are a few other links to check out:

I’ll wrap this up here as I could go on forever. Hopefully what I have here can serve as a good point of reference for parents and may have given you some good take aways. While there is so much to protect your children from online, know that there is a lot of good out there too. Happy surfing!